At SMT International, we are committed to providing high-quality products and services to our customers worldwide. If you receive a product that is defective or damaged, please contact us within 3 days of receipt to arrange for a return or exchange. We do not accept returns or offer refunds for products that have been opened or used.
Contact us by email at firstname.lastname@example.org with your order number and a description of the issue.
Our customer service team will review your request and may ask for additional information or photos to assist with the assessment.
If your request is approved, we will provide instructions on how to return the product(s). Please note that you may be responsible for shipping costs associated with returning the product(s).
Once we receive the returned product(s), we will inspect them and process your refund or exchange as soon as possible.
Please note that refunds may take several business days to process, depending on your payment method and financial institution. We reserve the right to refuse any refund requests that we believe are fraudulent or violate our terms and conditions.